Refunds & Cancellations

We want everyone at Capoeira Club Essex to be happy with what they have booked. This page sets out how refunds, cancellations and returns work across our classes, birthday parties, workshops, and uniform. If something is not covered here, please email us at info@capoeiraclubessex.co.uk and we will do our best to sort it out.

1. Term fees for kids and adults term classes

Term fees are paid upfront to secure your, or your child's, place for the term. Because we plan coach cover, venue hire and equipment on the basis of your commitment, term fees are non-refundable. Unless there are extenuating circumstances, we are unable to consider pro-rata refunds or class credits once the term has begun.

2. Adults classes on a monthly subscription

Alongside our termly kids and adults programmes, we offer adults a rolling monthly subscription. Your card is charged automatically each month and continues until you cancel.

• To cancel, please email us at least 10 days before your next billing date. We will end the subscription at the end of your current paid month, and you will not be charged again.
• If you cancel less than 10 days before your next billing date, the next payment will still be taken. You are welcome to continue attending classes to the end of that billing month.
• We do not refund part-months once the next payment has been taken.

We also offer a committed longer-term agreement for adults who want to commit to a set stretch of training in exchange for a discounted rate. The terms are set out at the point of signing. If you need to exit early, please contact us and we will handle it on a case-by-case basis.

3. WAKO insurance

WAKO annual liability insurance is paid separately at the point you register or renew. Once WAKO has processed your registration, this fee is non-refundable, as the cover has been issued. WAKO membership runs on an annual cycle regardless of whether your child continues training after the point of purchase.

4. Birthday parties

Birthday parties are quoted and booked individually. Because we hold the date exclusively for you and coordinate coaches and any characters or extras around it, the following applies:

• A deposit secures the date and is non-refundable.
• If you cancel more than 14 days before the party date, we will refund any balance paid over the deposit.
• If you cancel within 14 days of the party date, the full amount is non-refundable, as we will already have committed coaches and resources.
• Where possible, we will try to move your party to a later date rather than cancel. This is at our discretion and depends on coach availability.

5. Schools, nurseries and workshops

School programmes, nursery sessions, cultural workshops and one-off bookings are governed by the specific written agreement in place with the school or organisation. Cancellation and refund terms are set out at the point of booking. If you have not received these, or you are not sure what applies, please email us.

6. Uniform and shop items

Uniform items (t-shirts, trousers) purchased through our online shop are covered by the following:

• You have 14 days from the day you receive the item to let us know you would like to return it.
• You then have a further 14 days to send the item back to us.
• Items must be unworn, unwashed, with all original tags attached and in their original packaging.
• Return postage is your responsibility. We recommend using a tracked service, as we cannot refund items that do not reach us.
• Once we receive and inspect the item, we will process your refund or exchange within 14 days.

For defective, damaged or incorrect items, please email us within a reasonable time of receiving the order and we will arrange a replacement or refund at no cost to you.

7. Your statutory cooling-off period

Under the UK Consumer Contracts Regulations 2013, if you buy from us online you have a 14-day cooling-off period during which you can cancel and receive a refund. This applies to:

• Uniform and other physical goods (from the day you receive them).
• Services where you have not yet started using them. If you begin a class or workshop during the 14-day period, you will have used up part of the service and your refund may be adjusted accordingly.

Cooling-off rights do not apply to a birthday party or event booking once we have started performing the service under your instructions (for example, once we have blocked out the date and started coordinating on your behalf).

8. Cancellations by us and force majeure

Very occasionally we have to cancel a session, for example if a coach is unwell, a venue closes at short notice, or in the case of severe weather. Where this happens:

• For term classes, we will run a replacement session, extend the term, or offer a pro-rata credit.
• For birthday parties and one-off bookings, we will do everything we can to rearrange for a later date. If that is not possible, you will receive a full refund of any amounts you have paid.

We are not liable for events outside our reasonable control (severe weather, transport disruption, venue closures, illness affecting coaches at short notice), but we will always work with you to find a fair outcome.

9. How to request a refund

Please email info@capoeiraclubessex.co.uk with:

• The name the booking was under.
• The date of purchase and the item or service in question.
• A short explanation of why you are requesting the refund.

We aim to reply within two working days and to process any agreed refund within 14 days back to your original payment method.

10. Your consumer rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. For more information on your rights, visit Citizens Advice.